FAQS

 
 
Do you provide International delivery?

 

No.  At this time we only ship within the U.S.

 

 
How do I return an item?

 

Please contact us at info@iCoolGoods.com to start your return process.

 

 

What is your returns policy?

 

Customers have up to 30 days to return.  

Return Processing Time:

  • Returns typically take 2-3 weeks to receive and process.

  • Once we receive your return, we will process the refund or replacement, depending on your desired refund method.

Return Refunds:

  • Refunds will be applied back to the original payment method used.

  • Issued refunds may take 3-5 business days to post to your payment account. 

  • Refunds are issued for returned items and do not include the cost of shipping.

Ineligible Returns:

  • We regret that custom or made-to-order items cannot be returned.

  • Return refunds can be issued back to a valid payment card or PayPal account within 6 months of the transaction. All other refunds will be issued by check.

  • If we suspect a return to be fraudulent, abusive or unduly repetitive, we reserve the right to refuse it and no exchanges or returns will be granted.

Please contact us at info@iCoolGoods.com for any additional questions.

How do I track my order?

 

Please contact us at info@iCoolGoods.com for more information.

 

 

Where do you ship from?

Our main shipping location is in San Mateo, CA.  Any customized items are shipped directly from the artist to the customer.

 

What are your delivery options?

 

We primarily use USPS (US Postal Service) First-Class or Priority.  Orders shipped with Economy services are typically delivered by USPS First-Class.

Packages typically don't require signatures unless they exceed $100 in value or they are custom-made and of high value.